A recent survey found that while 56% of respondents reported upskilling and reskilling as their number one strategy in 2025, 84% of decision-makers are concerned about finding tech talent, and 53% still struggle with training. If you can relate, don’t let the perceived challenges of upskilling/reskilling in-house talent deter you from pushing forward. 

Investing in technical skills for your frontline team drives operational efficiency, improves customer experience, and builds a future-ready workforce. At Per Scholas, we specialize in training and reskilling programs that prepare your team for the demands of today’s workplace and tomorrow’s economy. Let’s explore the benefits of upskilling and how you can get started. 

4 Benefits of Upskilling Your Frontline Team

Upskilling your frontline is key to business resilience and growth, and those who take action develop a competitive edge. Sixty-nine percent of CEOs believe that GenAI will require most of their workforce to acquire new skills over the next three years, and those who have already taken action are seeing the benefit of doing so. 

Harvard Business Review reports that companies with strong upskilling programs report 24% higher profit margins, and that’s just the beginning. Here are four benefits of upskilling your frontline team in the age of AI, and why now is the time to do so. 

1. Increased Operational Efficiency

Tech-enabled workers complete tasks faster, reduce errors, and integrate more easily with digital tools like inventory software, mobile POS, or customer management systems. Whether tech-powered tools are used for planning, organizing, or problem-solving, having a skilled team will enhance productivity and time management. 

The goal is to create a more agile, responsive workforce that can adapt to changing market demands and customers’ ongoing needs. Tech solutions help workers adapt and improve communication skills, which has become crucial for more than 87% of frontline workers navigating digital work environments. 

Tip: Focus on training your team and budgeting for technologies that make sense for everyday operations, such as wearables, AI scheduling, and other automation tools. Empower frontline workers to develop the skills associated with tech talent. The better these employees can use company systems and workflows, the more efficient they become, which benefits everyone, including your customers or clients, and in turn, your company. 

2. Improved Customer Experience

When frontline staff can confidently use digital tools, they solve customer issues faster and provide seamless service, boosting satisfaction and brand loyalty. For example, tech skills can help frontline workers access customer data and manage orders efficiently. 

Since customers expect quick, competent resolutions when issues arise, upskilling employees can help improve brand reputation. This upskilling can help workers better understand customer needs, provide feedback, and personalize interactions. 

Tip: Since the tech landscape continues to evolve, you must remain aware of initial training and continued learning opportunities. Many courses, such as a Help Desk Agent course or a Salesforce Administrator certification, can help your team level up in response to technological advancements. 

3. Higher Employee Retention & Mobility

Employee retention should remain a top priority, especially since 42% of employee turnover is preventable (but often ignored). As of 2024, one in two U.S. employees is open to leaving their organization, which is costly for businesses. Employees want more from their careers—they want to know that their companies are investing in their future. 

Building a culture that highlights the importance of employee development can instantly increase engagement and reduce turnover. Upskilled workers also become internal candidates for more technical, better-paying roles. This career mobility boosts morale and reduces recruitment costs.

Tip: One of the easiest ways to support employees while benefiting your company is to invest in skill gaps. A LinkedIn Workplace Learning Report found that 94% of employees would stay longer at a company that invested in their learning. Provide access to customized online training programs, skill development opportunities, and clear career pathways. 

4. Stronger Adaptability to Change

Digitally literate frontline workers can quickly learn and adapt to new systems, tools, and processes that make your organization more agile in the face of disruption. When you invest in their tech skills, these frontline workers can flex into hybrid roles as your business needs evolve. 

Expect processes, customer interactions, and systems to change as the months and years pass. When you focus on creating a workforce that can adapt to these changes because of their core skills, you’re future-proofing your company and their careers. 

Tip: Upskilling your team and addressing skill gaps related to AI (artificial intelligence), cloud computing, automation, data analytics, and other innovations is a long-term strategy. The more engaged and motivated your frontline workers are, the more likely they will adapt and support your company during change. You’ll also build a talent pipeline that makes your company more adaptable. 

Per Scholas Can Help You Build a Future-Ready Workforce

Willing to invest in the tech talent pipeline you’ll need in the coming years? Here is how Per Scholas can help:

• Our tailored upskilling programs teach essential digital skills (Microsoft Office, data entry, basic IT troubleshooting, etc.)

• Programs are designed for working adults, delivered in flexible formats that fit their schedules and learning styles.

• After 30 years of experience in tech-focused workforce development, the impact of programs is proven—80% of alumni are placed in tech roles with increased earnings.

• Reskilling current employees rather than replacing them can help you retain institutional knowledge. Choose programs designed for frontline workers and customize them as you see fit.

• Partner with Per Scholas to scale upskilling initiatives without starting from scratch. Employer partnerships ensure training is aligned with actual workforce needs.

Start Creating Your Tech Talent Pipeline

Empowering your frontline workers with essential tech skills unlocks better performance, stronger employee loyalty, and a future-proof business. Let Per Scholas help you lead the way. Connect with us to build your frontline upskilling strategy today.